RED FASHION School Complaint/Inquiry Policy 

Purpose: Our school is committed to providing a positive and nurturing learning environment for all students. We recognize the importance of addressing concerns, complaints, and inquiries from students, parents, and guardians in a fair, transparent, and timely manner. This policy outlines the procedures for raising and resolving such matters. 

Scope: This policy applies to students, parents, guardians, and any other stakeholders affiliated with our school. 

1. Communication Channels: 

  • • Concerns, complaints, and inquiries can be submitted through various channels, including in-person meetings, emails, written letters to the president of RED FASHION SCHOOL -info@redfashion.school 

     2. Initial Contact: 

    • • For academic or administrative matters, individuals are encouraged to initiate contact with the relevant teacher, staff member, or department head involved. 

    • • For more serious or complex issues, or if resolution at the initial level is not achieved, the matter should be escalated to the school's administration. 

    3. Informal Resolution: 

    • • Upon receiving a concern, the school administration will endeavor to resolve it through informal discussions and mediation. This may involve meeting with relevant parties to address the issue and find an amicable solution. 

    4. Formal Complaint/Inquiry Submission: 

    • • If the concern cannot be resolved informally, a formal complaint or inquiry can be submitted in writing to the school's designated complaints officer or administration. 

    • • The submission should include a detailed description of the issue, relevant dates, names of individuals involved, and any supporting documentation. 

    5. Acknowledgment: 

    • • The school administration will acknowledge receipt of the formal complaint or inquiry within a specified timeframe, typically within five working days. 

    6. Investigation: 

    • • An impartial investigation will be conducted by the school administration to gather relevant information and perspectives from all parties involved. 

    • • The investigation may involve interviews, reviews of documents, and any other necessary actions. 

    7. Resolution: 

    • • Based on the investigation, the school administration will determine a suitable resolution and communicate it to the complainant within a reasonable timeframe. 

    8. Appeals: 

    • • If the complainant is dissatisfied with the resolution, they may appeal the decision in writing to a higher authority within the school, such as the principal or head of school. 

    9. Escalation: 

    • • If the appeal process within the school does not lead to a satisfactory resolution, the complainant may contact relevant external authorities, such as educational regulatory bodies or ombudsmen, as applicable. 

    10. Confidentiality: 

    • • All parties involved in the complaint or inquiry process are expected to maintain confidentiality to the extent possible, to protect the privacy and dignity of all individuals. 

    11. No Retaliation: 

    • • The school is committed to ensuring that individuals raising concerns or submitting complaints will not face retaliation or negative consequences as a result. 

    12. Continuous Improvement: 

    • • The school will use insights gained from complaints and inquiries to identify areas for improvement and implement measures to prevent similar issues in the future. 

    This policy aims to provide a clear framework for addressing concerns, complaints, and inquiries within our school community. It is subject to periodic review to ensure its effectiveness and alignment with our school's values and mission. 

    13 RED FASHION SCHOOL does not have any policy nor acts in any manner which discourages or prohibits the filing of inquiries or complaints regarding the school's operation with the Executive Director of Higher Education. If the school's procedure for resolving complaints regarding the schools operation, and if the complaint cannot be resolved between the student and the school,please feel free to file inquiries or complaints, with theOffice of Higher Education, 450 Columbus Boulevard, Suite 707, Hartford, CT 06103, (860) 947-1816 or visit the website:ct.gov/StudentComplaint